Frequently Asked Questions
Why do I need to create an account?
You will need to create an account in order to place orders online. You will need to go to our registration page in order to create an account. Once you have created an account you will be able to see product pricing and all of your online orders, saved designs, billing and shipping information and other account information.
Do I have to give you my credit card information online?
No! Although the Angelus Pacific’s ordering system uses secure technology, we understand if you prefer to provide your credit card information by phone. You may call our staff at 800 368-1092 Monday - Friday. You can also choose the pay by check method.
What forms of payment do you accept?
We accept VISA, MasterCard, American Express, and Discover credit cards. We also accept checks. All orders must be paid for prior to being put into production.
How do I pay for my order by check?
Once you are on the checkout page, enter in all of your billing information. When you scroll down, the payment information is set to "Credit Card" by default. Change the dropdown selection to "Check".
Once the order is processed, a customer service representative will contact you to give you instructions on where to send the check. Please note, if you are placing an order with a check, the order will not go into production until we receive the check.
How do I use coupons and promotion codes?
You can add your coupons or promotion codes once you are in the shopping cart. Simply add your code in the Discount Coupon box and click the "Apply Code" button. If the coupon is valid, it will be applied to your total bill and you will see your bill being discounted for the correct value.
How long after I approve my proof can I expect my order to ship?
Standard turnaround production time is 5 to 10 days. Larger quantity orders will require additional production days. If you would like to receive a custom quote, please contact us at [email protected] We do try to work with our customers to meet critical deadlines.
Can I track my order?
Yes! We update the status of your Angelus Pacific order every step of the way with our Live Order Tracking system. Once you place your order you will receive an email with your LOT tracking order number which can than be used here: https://www.angeluspacific.com/track-my-order to check on the status of your order
Once we ship your order, you can than track the delivery with the provided USPS or UPS tracking number. In order to track your shipment please visit the USPS or UPS tracking webpages.
USPS Order Tracking click here.
UPS Order Tracking click here.
When will I see my proof?
When you place an online order, you will have the option to receive a PDF proof or have your order go straight into production after we receive payment. If you select the proof option, you will be emailed a proof that you must approve via email prior to your order going into production. The proof contains an image of your banner, billing and shipping information and payment information. You will not be charged until you approve your proof. Our customer service hours are 8:00 am - 5:00 pm CST.
How long will it take for my order to arrive?
Our centralized production facility allows for shipping, within 90% of the United States, within four business days. Unless otherwise specified, at the time of ordering, your products will be shipped via UPS Ground. If you have any questions about shipping rates or rush production, please contact customer service at (800) 368-1092 prior to ordering.
What type of file formats should I send my artwork in?
Preferred Files for Printing:
The maximum file size we accept is 100 MB. Our preferred file types are:
Adobe Illustrator EPS (Encapsulated Post Script)
PDF (Adobe PDF)
Additional Files Accepted:
JPG (High Resolution JPG)
TIFF (High Resolution TIFF)
How do I hang my banner?
Our vinyl banners are finished with metal grommets in every corner and at intervals of 2-4 feet around the perimeter of the banner. You can use bungee cords, zip ties or ropes to hang your banner on buildings or between poles. It is extremely important that you use all the grommets that are supplied on the banner for fastening. The banner material is very strong, but only using a portion of the grommets may cause undue stress and cause the grommets to get torn out
We also do custom finishing with pole pockets or ropes. Please contact us for more information on these finishing options.
What happens if I receive damaged product? Do you have a warranty policy?
Yes, we do, but some stipulations apply. Products such as ours are designed for temporary applications. Properly installed products are designed to withstand exposure to natural elements. However, elements that are beyond normal conditions can cause deterioration and failure. These include, but are not limited to high winds, hail damage, ice damage, and other natural events. If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, Angeluspacific.com will replace the product at full cost. Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, Angeluspacific.com will pro-rate your replacement cost.
If you have received a damaged product or it contains manufacturing defects, please contact our customer support team at (800) 368-1092 or visit our contact us page to issue a warranty claim.